Refund policy

We want you to be satisfied with your purchase. This policy states the specific facts Google expects a shopper—and a reviewer—to be able to act on.

Return Window
You have 30 calendar days from the date of delivery to request a return for any reason, including a change of mind. Requests submitted after this period will not be accepted. The window starts on the delivery date, not the purchase date. Google requires a concrete return window stated in days, a stated procedure, and an explicit answer to who pays return shipping.

1. Defective or Damaged Items
If your order arrives with a manufacturing defect or is damaged during shipping, contact us within 48 hours of delivery with clear photos and/or video. Once verified, we will issue a full refund or send a replacement at no cost to you, and we will cover the return shipping cost.

2. Returns for Non-Quality Reasons (Change of Mind)
If you wish to return an item for a reason unrelated to quality, you may do so within the 30-day window. You are responsible for the return shipping cost. The item must be unused, in its original packaging, and in a resalable condition, with all parts and accessories intact. A receipt or proof of purchase is required.

Important Conditions:

  • Items that have been used, altered, or assembled are not eligible unless defective.

  • Final sale or clearance items are clearly marked as non-returnable at the point of purchase and are excluded from the return window.

  • Returns sent without prior authorization will not be accepted.

  • There is no restocking fee on standard returns.

3. How to Initiate a Return
Contact us at [email protected] with your order number. We will provide the return address and detailed instructions. Do not ship any item back before receiving our instructions. We will respond to return requests within two business days by providing a return label or refund confirmation.

Packaging Documentation:

  • Original Packaging Photo: Before sealing the return package, take a clear photo of the item inside its original packaging.

  • Outer Packaging Photo: Take a photo of the outer shipping box, ensuring all sides are visible.

4. Return Shipping
For non-quality-related returns, choose a carrier and cover the return postage. For defective or damaged items, we will provide a prepaid return label or reimburse reasonable return shipping costs. Pack the item securely to prevent transit damage. Once shipped, email us the tracking details.

5. Refund Method and Processing Time
Refunds are processed within 5 business days of receiving and inspecting the returned item. The refund is issued to your original payment method. Your bank may take an additional 3–5 business days to post the credit to your statement. This states both the refund method and the timeframe, which Google requires.

6. Exchanges
We do not offer direct exchanges at this time. To change an item for a different option, return the original item following the process above and place a new order.

7. Order Cancellations

  • Orders canceled within 48 hours of placement receive a full refund to the original payment method.

  • Orders cannot be canceled after 48 hours or once shipped. If the order has shipped, follow the return process after delivery.

  • Cancellations requested after 48 hours but before shipment are subject to a 25% handling fee.

8. Final Notice
Inspect your package within 30 days of receipt. If you find damage or a defect, contact us immediately at [email protected] with supporting photos.